Dr Russell asked families to describe their experiences visiting an aged care home. They were asked:
What do you like about the aged care facility (or facilities) that you visit? What don’t you like about the facility (or facilities) that you visit?
If you could change ONE thing to improve services in aged care facilities, what would you change?
What do you like about the physical environment (e.g. rooms, lounge, dining
room, outside area)?
How could the environment be improved?
What do you like about the personal care (including the medical and nursing care)?
How could the personal care be improved?
What do you like about the services (e.g. meals, laundry, hairdressing)
How could the services be improved?
What do you like about the activities?
How could the activities be improved?
What things reassure you that residents are safe in the aged care home?
In 2017, the research was published with funding from South Eastern Primary Care Network.